Speed the completion of complex individual or collaborative tasks — and at the same time drive up the re-use of existing information and the return on current IT investments
Smart Wikis™ provide integrated collaborative working environments that anticipate each user's personal information needs and surround that user with seamless and non-obtrusive forms of assistance.
They're a kind of Expert System that combines Artificial Intelligence and knowledge concepts with your existing IT and supports all types of desktop and mobile devices.
Intelligent Decision Support
Even the most experienced decision maker can benefit from the recommendations of an expert system
What to do when 'xxx' happens?... What's the best plan?... Is my decision correct?... Intelligent Decision Support systems are continuously updated with the latest, most accurate and complete information and generate expert recommended responses in real time to these and other complex questions. In high-risk, pressurised environments, the system reduces operator stress levels by performing vital tasks when extra support is needed.Read more
Adaptive Process Management
Set up and manage all those complex processes that are so variable your usual software can't handle them
One of a new class of intelligent, high performance knowledge-based software that combines AI with process modelling, execution and reporting. This increases process visibility and control in work management situations where the process itself is 'know-how' based and complex, and needs to adapt to the impact of real-world changes on the fly. Users are led through the optimum sequence of activities that is re-planned dynamically as the process is executed.Contact us for more details
Preserving and mobilising know-how
Retain and mobilise high-value 'know-how', understanding, and
insight as a critical success factor for your knowledge-intensive organisation
80% of the real value of peoples' know-how lies in their tacit knowledge.
This deep expertise is not consciously available to an expert to describe or write down. Our knowledge engineers identify and extract only the most relevant, high-value segments of expert knowledge - and train your people to do this for themselves.
Advanced added-value services
Work closer and get to know what your customers and suppliers value
It's true that most value can be added by looking closely at the supplier -
customer experience and providing better ways for those interactions to happen.
Our Smart Systems provide all parties with the joint platform they need to
configure new added-value services from which all can gain.
Examples include: New Ideas Lab for exploring what's valued, what's missing, or what's not required in next generation product and service concepts; 'Voice of the Customer' Community of Interest management; Collaborative Design to gather feedback on how products work in the operational environment; Transforming sales from profitability per product or service to added vaue per customer; Training Material Selection and Performance Assessment for different user groups - executive, operator or maintainer; Regulation and Compliance requirements by industry to inform different levels of user.
Knowledge Engineering Tools PCPACK6 Software
Liberate the value in your expertise by making it actionable
80% of the real value of your peoples' expertise is unexpressed. It's known as tacit knowledge,
and embraces a vital aspect of everyone's daily working practice involving the most relevant and
up-to-date knowledge required for optimal task performance, the location of explicit knowledge
hidden in documents and systems, and it represents what really happens - and what should happen -
in other words 'best practice'.
Tacit knowledge is deep knowledge not consciously available to the owner. Hence it's difficult for an individual to describe or write down. It requires the support of a specialist trained in knowledge capture and the software tools to structure and publish the meaning and relationships of the knowledge gathered.
Only when it's available in a format that both humans and computers can understand can its full value can be realised by putting it to work. PCPACK6 is well established Knowledge Engineering software that allows you to model knowledge for yourself.
Meeting the new digital imperative - integrating AI and Knowledge Systems to mobilise your specialist 'know-how', information and data
Our specialist AI software tools and techniques provide for richer and more intelligent uses of Information Technology:
* Supporting complex, collaborative processes that include the capture of rationale, improved decision making and the sharing and application of lessons learned
* Transforming information search and retrieval using contextual information
* Preserving and mobilising the experience, understanding, insight and learning of your experts